PRIVACY POLICY
At PIKKUP we respect your privacy and we are committed to protecting your personal data. In order to use our services, you must consent to the terms of our Privacy Policy. By using PIKKUP, you agree to be bound by the Privacy Policy and consent to the use of your personal information on the terms and conditions set below.
We will only use your personal information for
the following purposes:
·
Where
it is necessary for us to provide you with a service at your request;
·
To enable the live location tracking
of order deliveries by PIKKUP drivers;
·
To
provide and continually improve our products and services;
·
For
customer support;
·
For
research and development;
·
To enable
communication with users;
·
To send
tailored marketing and non-marketing communication to users (you have the right to opt-out of such
communications at any time);
· In connection with any disputes.
We may receive personal information about you
whenever you request or use our services through our application. This
information may include the following:
· Normal identification information, such as
your full name and title;
· Contact information, such as your address,
email address and telephone number;
· Live driver GPS location data (we may access drivers’
live GPS location data while they are signed into the PIKKUP app, while users
may access such location data only during the delivery of an active order in
their name);
· Additional information relevant to your use
of our site and services, such as your marketing preferences, survey responses
and feedback;
· Information about your PIKKUP account,
including the recipient and account owners who request services for or on behalf of
other users;
· Payment information - for transactions with online debit/credit cards, we transmit
your entire card information to the appropriate debit/credit card company in an
encrypted format with globally accepted rules and applications during order
processing;
· Usage data: We collect data about how
users interact with our services such as access dates and times, app features
or pages viewed, app crashes and other system activity, and type of browser;
· Information may be disclosed to our staff to assist in the completion of your transaction, the delivery of your order, and the analysis and support of your use of our services.
Use of Your Personal Data:
· Will
only be used for the specific purposes for which we collected it;
· If
we need to use your personal information for an unrelated purpose, we will
notify and ask your consent to do so;
· Your
personal data may be shared with other PIKKUP staff members on a need to know
basis;
· Our
application and website uses various technical and management practices to help
protect the confidentiality, security and integrity of data stored on our
system and reasonable organizational, technical and administrative measures to
protect personal information under our control;
· PIKKUP does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
Delete Your Personal Data:
You have the right to request the deletion of your personal data that we have collected. To initiate a data deletion request, please follow the steps outlined below
Contact Us:
· Send an email to contact@pikkup.me with the subject line "Data Deletion Request."
Include Necessary Information:
· In your email, provide the necessary identification information, such as your full name and the email address associated with your account. This information will help us verify your identity."
Verification Process:
· We will review your request and may contact you for additional verification to confirm your identity and ensure the security of your data.
Confirmation of Deletion:
· Upon successful verification, we will proceed to delete your personal data from our records within a reasonable time frame, as required by applicable laws and regulations.
Please note that certain information may need to be retained by us when we have a legal obligation or lawful basis to do so.
Amendment to Use of Your Personal Data:
Your personal data will only be used for the specific purposes for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and seek your consent.
We may change this Privacy Policy at any time by publishing the new version on the app and website and notifying you via the email address provided. Such new versions of the Privacy Policy shall be binding on you.
This Privacy Policy does not address, and we are not responsible for the privacy, information or other practices of any third parties, including without limitation, any of our affiliates and any third party operating any site to which our app or website contains a link.
Calls to and from PIKKUP may be recorded for quality and training purposes.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to contact@pikkup.me
For questions or concerns relating to our Privacy Policy, we
can be contacted by email at contact@pikkup.me or at:
PIKKUP W.L.L.
PO Box 3214, Manama, Bahrain
Phone: +973 1757 0670
Fax: +973 1753 2259
This version was last updated on 13 February 2022